Why choose us?

At Amazon, I learned the importance of providing top-notch service to customers. In today's competitive market, it's crucial to stand out by offering high-quality service. One way that tech giants like Amazon, Facebook, Apple, Netflix, and Google differentiate themselves is through their use of in-house Operational Excellence (OpEx) tools and processes, such as ticketing systems, paging, on-call schedules, and alarms. These tools help to ensure that their service is consistently excellent.

While there are now many companies that offer OpEx tools, they often only provide one or two services and don't offer a unified system that covers all of the necessary tools. This means that companies looking to compete with the best may have to cobble together a Frankenstein solution by combining different independent services. However, these solutions can be time-consuming to manage and have spotty integration, hindering productivity.

That's why my colleagues and I founded Netflare. Our platform provides a single system for managing all OpEx needs and aims to offer a cohesive whole that is greater than the sum of its parts. For example, our ticketing and paging systems can be seamlessly integrated to allow for precise mobilization of the right people based on ticket criteria. Plus, stakeholders can subscribe to tickets that they care about to stay updated through our paging system. If you're interested in improving your OpEx experience, don't hesitate to reach out to us.

Talk to me if you are interested in boosting your OpEx experience.